Refund policy

Return Eligibility

TonnoMonster accepts eligible returns requested within 30 days of delivery.

To qualify for a return, the product must meet all of the following conditions:

  • The item must be unused and uninstalled.
  • The item must be returned in its original packaging.
  • All parts, accessories, hardware, instructions, and manuals must be included.
  • The item must be clean, undamaged, and in resellable condition.
  • Proof of purchase or the original order number must be provided.

Returns requested because of a change of mind, an incorrectly ordered product, vehicle incompatibility, or another non-defective reason may be subject to a restocking fee of up to 20%.

Any applicable restocking fee will be disclosed during the return authorization process and will depend on the condition of the product, packaging, and included components.

Non-Returnable Items

The following products are not eligible for return:

  • Products that have been used, installed, assembled, drilled, painted, modified, or altered
  • Products damaged because of improper installation, misuse, negligence, accidents, or unauthorized modifications
  • Custom-made, personalized, or special-order products
  • Clearance items or products clearly marked as Final Sale before purchase
  • Products returned without required parts, accessories, hardware, manuals, or original packaging
  • Products returned without prior authorization from TonnoMonster

This policy does not limit any rights customers may have under applicable Canadian consumer protection laws.

Return Process

To request a return, customers must contact TonnoMonster support within 30 days of delivery and provide:

  • The order number
  • The reason for the return
  • The product name or SKU
  • Photographs of the product and packaging, when requested

Returns must not be shipped or delivered to TonnoMonster before approval.

Once a return is approved, TonnoMonster will provide a Return Merchandise Authorization (RMA) number and return instructions.

The RMA number must be included with the returned package. Unauthorized returns may be refused or returned to the customer.

Return Shipping Costs

Customers are responsible for return shipping costs when the return is requested because of:

  • A change of mind
  • Ordering the wrong product
  • Vehicle or product incompatibility resulting from incorrect information supplied by the customer
  • Another non-defective reason

TonnoMonster will cover reasonable return shipping costs when the customer receives a product that is confirmed to be:

  • Incorrectly shipped by TonnoMonster
  • Defective upon receipt
  • Damaged before delivery or during transit

Customers should use a trackable shipping service and retain proof of shipment. TonnoMonster is not responsible for customer return packages that are lost or damaged in transit.

Local Returns

Customers located in the Greater Toronto Area may request an in-person return by appointment.

Customers must contact TonnoMonster in advance and receive return approval and an RMA number before arriving.

Walk-in returns without prior approval may not be accepted.

Exchanges and Replacements

If a product arrives damaged during shipping, the customer must contact TonnoMonster within 48 hours of delivery and provide clear photographs of:

  • The outer packaging
  • The shipping label
  • The damaged product

If a customer receives an incorrect or defective product, the customer should contact TonnoMonster within 7 days of delivery and provide the order number, a description of the issue, and supporting photographs or videos.

After reviewing the claim, TonnoMonster may provide one of the following resolutions, depending on the circumstances:

  • Replacement parts
  • A replacement product
  • An exchange
  • A full or partial refund

Customers should not discard the product, packaging, or damaged components until TonnoMonster confirms that they may do so.

Refund Processing

Approved refunds will be issued to the original payment method after the returned product has been received and inspected.

Please allow approximately 5–7 business days for TonnoMonster to inspect the return and process the refund.

After a refund has been issued, the customer’s bank or payment provider may require additional time to post the funds to the account.

Original shipping charges are non-refundable unless the return is caused by an incorrect, defective, or damaged product for which TonnoMonster is responsible.

Return Inspection and Partial Refunds

All returned products are inspected after receipt.

A partial refund or deduction may apply when a returned product:

  • Is missing packaging, parts, accessories, hardware, or manuals
  • Shows signs of handling, attempted installation, use, or damage
  • Requires cleaning, repackaging, or restoration before resale
  • Is not returned in the condition described in the approved return request

Any deduction will be based on the documented condition of the returned product and will be explained to the customer.

Order Cancellations

Customers who wish to cancel an order should contact TonnoMonster as soon as possible.

Cancellation requests cannot be guaranteed once an order has been processed, packaged, or shipped.

If an order has already shipped, the customer may need to follow the standard return process. Applicable return shipping costs and restocking fees may apply.