Shipping policy
Shipping Area
TonnoMonster currently ships within Canada only.
At this time, we do not ship to the United States or other international destinations.
Our Canadian shipping regions are divided into:
- Domestic Canada: the 10 Canadian provinces
- Remote Canada: Yukon, the Northwest Territories, and Nunavut
Processing Time
Most orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or Canadian public holidays will begin processing on the next business day.
Processing time is separate from the estimated shipping time shown at checkout.
Estimated Delivery Time
Standard shipping generally takes approximately 3–5 business days after the order has been processed and shipped.
Delivery times are estimates only and are not guaranteed. Actual delivery times may be affected by:
- Weather conditions
- Public holidays
- Carrier delays
- Incorrect or incomplete delivery information
- Limited carrier service in remote regions
- Other circumstances outside TonnoMonster’s reasonable control
Shipping Fees
Domestic Canada
For orders delivered to the 10 Canadian provinces:
- Orders of CAD $100.00 or more qualify for free standard shipping.
- Orders from CAD $0.00 to CAD $99.99 are charged a flat shipping fee of CAD $30.
The applicable shipping fee will be displayed during checkout before payment is completed.
Remote Canada
Orders delivered to Yukon, the Northwest Territories, or Nunavut are charged a flat shipping fee of CAD $120.
The remote-area shipping rate applies regardless of the order value.
The applicable shipping fee will be displayed during checkout before payment is completed.
Shipping Carriers
TonnoMonster works with established shipping carriers based on the destination, package size, product type, and carrier availability.
Carriers may include:
- Canada Post
- UPS
- FedEx
- Purolator
All orders are shipped using standard shipping unless another arrangement has been confirmed by TonnoMonster before the order is placed.
Carrier selection is determined by TonnoMonster and may vary by order.
Expedited Shipping
Expedited shipping is not included in the standard shipping rates listed above.
Customers requiring expedited shipping should contact TonnoMonster before placing an order. Expedited delivery is subject to availability and may incur additional charges.
Signature Requirement
Orders valued at more than CAD $680 may require a signature upon delivery for security purposes.
If no one is available to accept the shipment, the carrier may leave a delivery notice with instructions for pickup or redelivery.
Customers who wish to request delivery without a signature may leave a note in the order comments during checkout. Removing the signature requirement is subject to carrier availability and cannot be guaranteed.
When a customer requests delivery without a signature, the customer accepts responsibility for the package after the carrier confirms delivery. TonnoMonster is not responsible for packages reported lost or stolen after confirmed delivery when the signature requirement was removed at the customer’s request.
Tracking Information
Tracking information will be sent to the email address provided during checkout after the order has been shipped.
Please allow up to 2 business days after receiving the shipping confirmation email for tracking information to become active in the carrier’s system.
Customers who have not received tracking information after their order has been shipped should contact TonnoMonster customer support.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
If an address needs to be corrected, the customer must contact TonnoMonster as soon as possible. Address changes cannot be guaranteed after an order has been processed or shipped.
Additional carrier fees resulting from an incorrect, incomplete, or undeliverable address may be charged to the customer.
Damaged Shipments
Customers should inspect their order promptly after delivery.
If an order arrives damaged, the customer must contact TonnoMonster within 48 hours of delivery and provide:
- The order number
- Clear photographs of the outer packaging
- Clear photographs of the shipping label
- Clear photographs or videos showing the product damage
- A description of the damage
Customers should keep the original packaging and damaged product until TonnoMonster or the shipping carrier confirms that they may be discarded.
TonnoMonster will review the information and work with the carrier to determine the appropriate resolution.
Lost Shipments
If tracking information indicates that a shipment has been lost in transit, TonnoMonster will work with the shipping carrier to open an investigation.
Carrier investigations may require additional time. A replacement or refund will only be issued after the shipment status has been reviewed and the appropriate resolution has been confirmed.
If tracking indicates that a package was delivered but the customer cannot locate it, the customer should first:
- Check the delivery location and surrounding property.
- Ask household members, neighbours, building staff, or reception personnel.
- Contact the shipping carrier using the tracking number.
- Contact TonnoMonster if the package still cannot be located.
Order Delays
TonnoMonster will make reasonable efforts to process and ship orders within the stated timeframes. However, TonnoMonster is not responsible for delays caused by shipping carriers, severe weather, public holidays, natural disasters, service interruptions, or other circumstances outside its reasonable control.