🌎 Shipping Area

TonnoMonster currently ships within Canada only.

At this time, we do not ship to the United States or other international destinations.

Our Canadian shipping regions are divided into:

• Domestic Canada: The 10 Canadian provinces
• Remote Canada: Yukon, the Northwest Territories, and Nunavut

📦 Processing Time

Most orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or Canadian public holidays will begin processing on the next business day.

Processing time is separate from the estimated shipping time shown at checkout.

🚚 Estimated Delivery Time

Standard shipping generally takes approximately 3–5 business days after the order has been processed and shipped.

Delivery times are estimates only and are not guaranteed. Actual delivery times may be affected by:

• Weather conditions
• Public holidays
• Carrier delays
• Incorrect or incomplete delivery information
• Limited carrier service in remote regions
• Other circumstances outside TonnoMonster’s reasonable control

💳 Shipping Fees

Domestic Canada

For orders delivered to the 10 Canadian provinces:

• Orders of CAD $100.00 or more qualify for free standard shipping.
• Orders from CAD $0.00 to CAD $99.99 are charged a flat shipping fee of CAD $30.

The applicable shipping fee will be displayed during checkout before payment is completed.

Remote Canada

Orders delivered to Yukon, the Northwest Territories, or Nunavut are charged a flat shipping fee of CAD $120.

The remote-area shipping rate applies regardless of the order value.

The applicable shipping fee will be displayed during checkout before payment is completed.

🚛 Shipping Carriers

TonnoMonster works with established shipping carriers based on the destination, package size, product type, and carrier availability.

Carriers may include:

• Canada Post
• UPS
• FedEx
• Purolator

All orders are shipped using standard shipping unless another arrangement has been confirmed by TonnoMonster before the order is placed.

Carrier selection is determined by TonnoMonster and may vary by order.

⚡ Expedited Shipping

Expedited shipping is not included in the standard shipping rates listed above.

Customers requiring expedited shipping should contact TonnoMonster before placing an order. Expedited delivery is subject to availability and may incur additional charges.

✍️ Signature Requirement

Orders valued at more than CAD $680 may require a signature upon delivery for security purposes.

If no one is available to accept the shipment, the carrier may leave a delivery notice with instructions for pickup or redelivery.

Customers who wish to request delivery without a signature may leave a note in the order comments during checkout. Removing the signature requirement is subject to carrier availability and cannot be guaranteed.

When a customer requests delivery without a signature, the customer accepts responsibility for the package after the carrier confirms delivery.

TonnoMonster is not responsible for packages reported lost or stolen after confirmed delivery when the signature requirement was removed at the customer’s request.

📍 Tracking Information

Tracking information will be sent to the email address provided during checkout after the order has been shipped.

Please allow up to 2 business days after receiving the shipping confirmation email for tracking information to become active in the carrier’s system.

Customers who have not received tracking information after their order has been shipped should contact TonnoMonster customer support.

🏠 Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an address needs to be corrected, the customer must contact TonnoMonster as soon as possible. Address changes cannot be guaranteed after an order has been processed or shipped.

Additional carrier fees resulting from an incorrect, incomplete, or undeliverable address may be charged to the customer.

📦 Damaged Shipments

Customers should inspect their order promptly after delivery.

If an order arrives damaged, the customer must contact TonnoMonster within 48 hours of delivery and provide:

• The order number
• Clear photographs of the outer packaging
• Clear photographs of the shipping label
• Clear photographs or videos showing the product damage
• A description of the damage

Customers should keep the original packaging and damaged product until TonnoMonster or the shipping carrier confirms that they may be discarded.

TonnoMonster will review the information and work with the carrier to determine the appropriate resolution.

🔍 Lost Shipments

If tracking information indicates that a shipment has been lost in transit, TonnoMonster will work with the shipping carrier to open an investigation.

Carrier investigations may require additional time. A replacement or refund will only be issued after the shipment status has been reviewed and the appropriate resolution has been confirmed.

If tracking indicates that a package was delivered but the customer cannot locate it, the customer should first:

1. Check the delivery location and surrounding property.
2. Ask household members, neighbours, building staff, or reception personnel.
3. Contact the shipping carrier using the tracking number.
4. Contact TonnoMonster if the package still cannot be located.

⏱️ Order Delays

TonnoMonster will make reasonable efforts to process and ship orders within the stated timeframes.

However, TonnoMonster is not responsible for delays caused by shipping carriers, severe weather, public holidays, natural disasters, service interruptions, or other circumstances outside its reasonable control.

📦 Return Eligibility

TonnoMonster accepts eligible returns requested within 30 days of delivery.

To qualify for a return, the product must meet all of the following conditions:

• The item must be unused and uninstalled.
• The item must be returned in its original packaging.
• All parts, accessories, hardware, instructions, and manuals must be included.
• The item must be clean, undamaged, and in resellable condition.
• Proof of purchase or the original order number must be provided.

Returns requested because of a change of mind, an incorrectly ordered product, vehicle incompatibility, or another non-defective reason may be subject to a restocking fee of up to 20%.

Any applicable restocking fee will be disclosed during the return authorization process and will depend on the condition of the product, packaging, and included components.

🚫 Non-Returnable Items

The following products are not eligible for return:

• Products that have been used, installed, assembled, drilled, painted, modified, or altered
• Products damaged because of improper installation, misuse, negligence, accidents, or unauthorized modifications
• Custom-made, personalized, or special-order products
• Clearance items or products clearly marked as Final Sale before purchase
• Products returned without required parts, accessories, hardware, manuals, or original packaging
• Products returned without prior authorization from TonnoMonster

This policy does not limit any rights customers may have under applicable Canadian consumer protection laws.

📝 Return Process

To request a return, customers must contact TonnoMonster support within 30 days of delivery and provide:

• The order number
• The reason for the return
• The product name or SKU
• Photographs of the product and packaging, when requested

Returns must not be shipped or delivered to TonnoMonster before approval.

Once a return is approved, TonnoMonster will provide a Return Merchandise Authorization (RMA) number and return instructions.

The RMA number must be included with the returned package. Unauthorized returns may be refused or returned to the customer.

🚚 Return Shipping Costs

Customers are responsible for return shipping costs when the return is requested because of:

• A change of mind
• Ordering the wrong product
• Vehicle or product incompatibility resulting from incorrect information supplied by the customer
• Another non-defective reason

TonnoMonster will cover reasonable return shipping costs when the customer receives a product that is confirmed to be:

• Incorrectly shipped by TonnoMonster
• Defective upon receipt
• Damaged before delivery or during transit

Customers should use a trackable shipping service and retain proof of shipment. TonnoMonster is not responsible for customer return packages that are lost or damaged in transit.

📍 Local Returns

Customers located in the Greater Toronto Area may request an in-person return by appointment.

Customers must contact TonnoMonster in advance and receive return approval and an RMA number before arriving.

Walk-in returns without prior approval may not be accepted.

🔄 Exchanges and Replacements

If a product arrives damaged during shipping, the customer must contact TonnoMonster within 48 hours of delivery and provide clear photographs of:

• The outer packaging
• The shipping label
• The damaged product

If a customer receives an incorrect or defective product, the customer should contact TonnoMonster within 7 days of delivery and provide the order number, a description of the issue, and supporting photographs or videos.

After reviewing the claim, TonnoMonster may provide one of the following resolutions, depending on the circumstances:

• Replacement parts
• A replacement product
• An exchange
• A full or partial refund

Customers should not discard the product, packaging, or damaged components until TonnoMonster confirms that they may do so.

💳 Refund Processing

Approved refunds will be issued to the original payment method after the returned product has been received and inspected.

Please allow approximately 5–7 business days for TonnoMonster to inspect the return and process the refund.

After a refund has been issued, the customer’s bank or payment provider may require additional time to post the funds to the account.

Original shipping charges are non-refundable unless the return is caused by an incorrect, defective, or damaged product for which TonnoMonster is responsible.

🔍 Return Inspection and Partial Refunds

All returned products are inspected after receipt.

A partial refund or deduction may apply when a returned product:

• Is missing packaging, parts, accessories, hardware, or manuals
• Shows signs of handling, attempted installation, use, or damage
• Requires cleaning, repackaging, or restoration before resale
• Is not returned in the condition described in the approved return request

Any deduction will be based on the documented condition of the returned product and will be explained to the customer.

❌ Order Cancellations

Customers who wish to cancel an order should contact TonnoMonster as soon as possible.

Cancellation requests cannot be guaranteed once an order has been processed, packaged, or shipped.

If an order has already shipped, the customer may need to follow the standard return process. Applicable return shipping costs and restocking fees may apply.